FREQUENTLY ASKED QUESTIONS

EYELASH EXTENSIONS​
 

Q: Are lash extensions harmful to your natural lashes?

A: Not at all! Our eyelash extensions are applied on your own natural eyelashes one by one (without touching the skin) with a specially designed bonding agent developed exclusively for eyelash extensions. This new technique is not harmful to your natural eyelashes. The adhesive dries very soft on lashes allowing flexibility and comfort.

Q: How do I know which service to get?

A: We start each new client with a consultation to make sure you get the look you want! We will analyze your current lash length, curve and eye shape and make recommendations. You’re never stuck with just one look. Want to try something different? We can change it up at your next fill.

Q: How is the lash shape determined?

​A: We take into consideration of our clients eye shape, lifestyle and personal preference. We carefully measure and outline then come to an agreement before moving forward with lash extensions.

Q: What if I have sensitive skin or allergies?

A: We understand each client is different and may have an allergic reaction to the glue. We recommend a patch test 2-3 hours prior to the service. Should you have an allergic reaction after the service, we recommend you to remove the lashes. Please come back to get them removed professionally. This is done free of charge. Should you have a severe reaction, please consult a medical professional immediately.

Q: What is the aftercare?

A:  After application, please adhere to the following:

·         Do not get lashes wet for 24 hours after application

·         Avoid hot steam or sauna

·         Avoid running water directly on your lashes

·         Do not rub your eyes

·         Use water based eye makeup remover

·         Do not perm your lashes

·         Do not use a mechanical eyelash curler

·         Do not pull on your lashes (this may cause your natural lashes to come out prematurely)

Q: Can I wear mascara on my lash extensions?

A: It is not recommended to wear mascara on your lash extensions as it reduces your retention rate and is difficult to clean
 

Q: What do I need to know prior my appointment?

A:

- Refrain from wearing any eye make up.

- Please remove any contact lenses prior to the procedure.

- It is recommended you shower prior to coming to your appointment as you will have to wait 24 hours before getting them wet. ​

- Eat a snack as it can take 2.5 hours for new lashes

- Bring a picture references of lashes you like

Q: What if I am allergic to the glue?

A: If you think you maybe allergic to our blue please contact us through email and consider coming to 2 hours before your appointment for a PATCH TEST. Must be done before 2 hours of your appointment.

Q: What is your sterilization/sanitation process?

A:

-  All eye patches come in sterilized packaging and are disposed of after each client.

- Lashes are 100% sterilized

- Tweezers are sterilized and disinfected prior the procedure 

- All work stations are thoroughly disinfected with alcohol wipes

Q: What if I have a set done by a previous technician and want to book to have a new set put on?

A:  If you are booking to have a new set applied by us, and have a previous set on, the removal charge is waived. Do not book a removal on our booking page, just book the new service you would like applied in the calendar.

Q: Does it hurt?

​A: The lash extension procedure is subjective for each client. There may be some slight stinging from the fumes of the adhesive but should not be an extremely painful experience. 

EYELASH PERM AND TINT

Q: What if I have sensitive skin or allergies?

A: We understand each client is different and may have an allergic reaction to the perming agent. We recommend a patch test 2-3 hours prior to the service. If you are allergic to latex, we do not recommend you to do this service as our glue agent is composed of latex. Should you have a severe reaction, please consult a medical professional immediately.

Q: What is the aftercare?

A:  After application, please adhere to the following:

·         Do not get lashes wet for 24 hours after application

·         Avoid hot steam or sauna

Q: Can I wear mascara on my perm and tint?

A: Yes you can wear makeup as you would on a regular basis after the 24 hour grace period.
 

Q: What do I need to know prior my appointment?

A:

- Refrain from wearing any eye make up.

- Please remove any contact lenses prior to the procedure.

- It is recommended you shower prior to coming to your appointment as you will have to wait 24 hours before getting them wet. ​

Q: What if I am allergic to the perming agent?

A: If you think you maybe allergic to our blue please contact us through email and consider coming to 2 hours before your appointment for a PATCH TEST. Must be done before 2 hours of your appointment.

Q: What is your sterilization/sanitation process?

A:

-  All eye patches come in sterilized packaging and are disposed of after each client.

- Tweezers are sterilized and disinfected prior the procedure 

- All work stations are thoroughly disinfected with alcohol wipes

Q: Does it hurt?

​A: Perms and tint is subjective for each client. There may be some itchiness and slight stinging during the procedure.

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